WestJet has been criticized by Canada’s transport regulator for creating obstacles for travelers with disabilities by restricting certain power wheelchairs from its aircraft. The Canadian Transportation Agency has ruled that WestJet must eliminate its 136-kilogram weight limit on mobility aids by July 2027.
The agency has recommended that WestJet utilize “spreader plates” to evenly distribute the weight of wheelchairs in the cargo hold and provide alternative travel options with other airlines until the weight limit is lifted. The case was initiated by Steven Fletcher, a resident of Winnipeg and former federal minister of state for transport, who was denied boarding with his custom wheelchair on a flight from Winnipeg to Toronto last year.
Advocates argue that the weight limit has hindered air travel in certain regions and discriminated against individuals with disabilities. Fletcher expressed that WestJet’s actions have marginalized and excluded a significant portion of the Canadian population unjustly based on an arbitrary weight restriction.
WestJet has refrained from commenting on the matter as it is still under review by the regulator. The agency is expected to finalize a decision on the notification period required for passengers using mobility aids when flying with the airline.
WestJet previously defended the weight limit as crucial for flight safety and compliance with accessibility regulations, citing a technical analysis that determined the weight threshold based on cargo hold specifications of its Boeing aircraft. The debate centers on what constitutes reasonable accommodation for power wheelchair users, with safety concerns and regulations cited as justifications for the weight restrictions.
Advocates emphasize the severe limitations on mobility for individuals who rely on their wheelchairs as an extension of their body, noting that most airlines have more lenient weight restrictions. Instances where passengers were denied boarding due to their wheelchair exceeding the weight limit have sparked criticism and calls for inclusive policies from the airline industry.
According to John Morris of WheelchairTravel.org, no other major North American airline maintains such a low weight cap for Boeing 737 jets, which form a significant portion of WestJet’s fleet. While WestJet and Flair Airlines have similar weight restrictions on their 737 aircraft, advocates argue that these policies hinder accessibility and pose challenges for passengers with disabilities.
The issue of accommodating power wheelchairs on flights remains a contentious topic, with ongoing efforts to ensure equitable treatment and accessibility for all travelers, regardless of mobility needs.